Pengaduan Nasabah

Support Us to Be Better

BTN is committed to serving and helping you through suggestions, criticism and complaints regarding our products/services.

Report Violations via the Complaint Service

1

Submission of Complaints

Customers submit complaints through the channels provided by Bank BTN.
2

Verify Customer Data

Bank BTN verifies customer data in accordance with established procedures.
3

Customers get A Complaint Number

Bank BTN receives and records and provides the complaint ticket number to the Customer.
4

Follow-up Process by Bank BTN

Bank BTN will follow up and resolve customer complaints according to the specified time.
5

Complaint Process Completely Handled

If the customer agrees with the results of the settlement, the complaint is considered resolved.
6

Customers are not satisfied and continue LAPS SJK

Customers who do not agree with the settlement results can continue the SJK LAPS process.

Best service

Bank BTN as a Friend of the Indonesian Family always provides the best service and listens to customers' voices.
Quality of Finish

Bank BTN consistently improves the quality of resolving customer complaints by conducting regular evaluations.
Legal Compliance

Procedures for Service and Resolution of Customer Complaints are carried out Accurately, Efficiently, Effectively, with Budget Availability and Legal Compliance.
Customer Protection

In accordance with the provisions of the Financial Services Authority (OJK): POJK 22 Year 2023 Dated December 22, 2023, No. 18/POJK.07/2018 dated 10 Sep 2018, No. 17/SEOJK.07/2018 dated 6 Dec 2018

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