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Transfer

How do I transfer funds between BTN accounts?

Fund transfers and transfers between accounts can be done in the "Transfer" menu, then select "Transfer funds"

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How long does it take to transfer funds between BTN accounts?

Fund transfers between BTN accounts are carried out in real time. 

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Is there a fund limit for making transfers?

Yes, there is a transfer transaction limit for each customer, namely:
- Online transfer: IDR 250,000,000/day and max. Rp. 50,000,000,-/trx
- BI Fast Transfer: IDR 250,000,000/day and max. Rp. 100,000,000,-/trx
- Transfer between BTN: IDR 200,000,000/day and max. IDR 100000,000,-/trx
- Own Account Transfer: IDR 999,999,999/day and max. IDR 999,999,999,-/trx

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How do I send funds to another bank account?

Sending funds to other banks can be done by Online Transfer or BI Fast via the "Transfer" menu located can be accessed on the dashboard page.

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Are there any fees charged when making a transfer?

The fee charged to customers is IDR 2,500,- for BI-Fast services and IDR 6,500,- for Online services.

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Bill payment

Is it possible to pay vehicle tax via ATM?

Yes, vehicle tax payments can be made via ATM. To get a vehicle tax payment code, you can use the e-Samsat for each region or the National Digital Samsat (SIGNAL), while for payment of the code you can use BTN e-channels including BTN ATMs.

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Will there be additional fees for paying vehicle tax via SAKPOLE?

Yes, Vehicle Tax Payments (SAKPOLE) will be subject to additional fees in the form of administration fees. 

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Are SAKPOLE services available throughout Indonesia?

Yes, SAKPOLE services can be used throughout Indonesia using the Android application.

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What if I have paid the bill but proof of payment does not appear?

You can contact BTN Customer Service or Contact Center BTN at 1500 286.

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Why hasn't proof of PDAM payment been received within 24 hours?

If proof of payment has not been received, you can access the Inbox menu available in "All Menus" on the page dashboard.

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Cardless Withdrawals

How do I make a cash withdrawal without a card at an ATM?

Cardless cash withdrawals at ATMs can be made by creating a code via balé by BTN, then the customer enters the cellphone number and code at the ATM machine.

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Does the cardless cash withdrawal process require a code or additional information?

Yes, customers need to input a code (6 digits) to withdraw cash from your account. 

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Is there a maximum limit for cardless cash withdrawals?

Yes, there is a maximum limit for withdrawals without a card. The limit for cash withdrawals without an ATM card via balé by BTN is IDR 20,000,000/day and max. IDR 1,000,000/transaction.

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How to secure cardless withdrawal transactions?

As security validation, the cash withdrawal code without an ATM card can only be accessed by balé by BTN users and when making a withdrawal there is cellphone number validation.

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What should I do if my cardless withdrawal transaction fails?

If cash withdrawals without an ATM card fail, customers can regenerate the code on balé by BTN.

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BTN is licensed and supervised by the Financial Services Authority (OJK) & Bank Indonesia and is a member of the Deposit Insurance Corporation (LPS) guarantee.
The maximum deposit value guaranteed by LPS per customer per bank is IDR 2 billion.
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