Customer Complaints
Support Us to Be Better
BTN is committed to serving and helping you through suggestions, criticism and complaints regarding our products/services.
Report Violations via the Complaint Service
-
Customer Protection Function
-
WhatsApp
-
-
BTN Call
-
Website BTN
-
Instagram BTN
-
Facebook BTN
-
Tiktok BTN
-
X BTN
-
Youtube BTN
Complaints Flow
-
1
Submission of Complaints
Customers submit complaints through the channels provided by Bank BTN.
-
2
Verify Customer Data
Bank BTN verifies customer data in accordance with established procedures.
-
3
Customers get A Complaint Number
Bank BTN receives and records and provides the complaint ticket number to the Customer.
-
4
Follow-up Process by Bank BTN
Bank BTN will follow up and resolve customer complaints according to the specified time.
-
5
Complaint Process Completely Handled
If the customer agrees with the results of the settlement, the complaint is considered resolved.
-
6
Customers are not satisfied and continue LAPS SJK
Customers who do not agree with the settlement results can continue the SJK LAPS process.
-
Best service
Bank BTN as a Friend of the Indonesian Family always provides the best service and listens to customers' voices.
-
Quality of Finish
Bank BTN consistently improves the quality of resolving customer complaints by conducting regular evaluations.
-
Legal Compliance
Procedures for Service and Resolution of Customer Complaints are carried out Accurately, Efficiently, Effectively, with Budget Availability and Legal Compliance.
-
Customer Protection
In accordance with the provisions of the Financial Services Authority (OJK): POJK 22 Year 2023 Dated December 22, 2023, No. 18/POJK.07/2018 dated 10 Sep 2018, No. 17/SEOJK.07/2018 dated 6 Dec 2018
You can also get the answers you need via
FAQ