Lost Card
If you lose your card, to block your card or if you encounter problems with transactions, contact the 24-hour BTN Call service at 150-286 or 1500-286.
Did you find this answer helpful?
Customers can do the following if their BTN Debit Card is swallowed, lost or stolen:
- Customers can report this to BTN Call at 150-286 or 1500-286 or the nearest BTN Branch Office and block the card. Card blocking can also be done on BTN Mobile.
- Replace your BTN Debit card at the nearest BTN Branch Office
Did you find this answer helpful?
Yes, regular BTN card replacement is still subject to fees in accordance with BTN Bank regulations.
Did you find this answer helpful?
Terms and conditions for replacing a BTN Debit Card can be done at the nearest BTN Branch Office by bringing your savings book, the ATM card to be replaced, and your Resident Identification Card (KTP). If your BTN Debit Card is lost, please bring a loss certificate from the Police.
What makes this information less helpful?
Open Account
Bank BTN has conventional, sharia and priority products to suit your needs.
Did you find this answer helpful?
Answer
Did you find this answer helpful?
Answer
Did you find this answer helpful?
Answer
Did you find this answer helpful?
Answer
What makes this information less helpful?