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Terms and Conditions

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  • Website Terms of Use www.btn.co.id

    • The website www.btn.co.id is BTN's distribution channel to provide information related to products and companies via the internet network using browser software on computers or cellphones. Does not include the microsite contained in www.btn.co.id.
    • Users can use the website services www.btn.co.id to obtain information. The main site www.btn.co.id does not contain banking financial transactions. All content on the website is copyrighted and is subject to BTN provisions.
    • Every exchange of information data that has been approved by the User which is stored in the BTN data center is the correct data received as proof from the User to BTN to carry out the intended exchange of information data.
    • BTN has the right to stop the www.btn.co.id service temporarily or for a certain period determined by BTN for the purposes of renewal, maintenance or for other purposes for any reason deemed good by BTN, and for this reason BTN is not obliged accountable to anyone.

  • No Guarantees

    While every necessary step has been taken in preparing the information materials on this website, such information and materials are provided "as is" without any warranty of any kind, either express or implied. In particular, there is no guarantee whatsoever regarding non-infringement of rights, warranties, accuracy, fitness for a particular purpose or freedom from computer viruses with respect to such information and materials.

  • Email

    Email messages sent to the Bank via the Internet cannot be guaranteed to be completely secure. The Bank is not responsible for any damage caused by users when they send messages to the Bank, or if the Bank sends messages to them at their request, via the Internet. The Bank is not responsible in any way for any direct, indirect, special or consequential loss arising from the use of this website.

  • Delivery via the Internet

    Due to the nature of the Internet, transactions are subject to interruptions, delivery interruptions, delivery delays and data transmission errors. The Bank is not responsible for the malfunction of communication facilities that are not under its control which may affect the accuracy or timeliness of messages and transactions that you send.

  • Delivery via the Internet

    We do not represent or warrant that the Site will be available and meet your requirements, that access will be uninterrupted, that there will be no suspensions, failures, errors or omissions or loss of transmitted information, that that no viruses or other contaminating or destructive items will be transmitted or that no damage will occur to your computer system. You are solely responsible for adequate protection and backup of data and/or tools and for taking reasonable and appropriate precautions to scan for the presence of computer viruses or other destructive properties. We do not make any representations or warranties regarding the accuracy, functionality or performance of any third party software that may be used in connection with the Site.

  • Web Beacons or Spotlight Tags

    BTN web pages may contain electronic images, known as web beacons or spotlight tags. Both allow BTN to count users who have visited certain pages on our website. We do not use web beacons and spotlight tags to access your personal information, they are only tools for analyzing web pages viewed by customers, in aggregate.

  • Social Media

    • BTN manages channels, pages and accounts on several social media sites to provide information, help and interact with customers. Unless there is additional information, any use of social media is intended for BTN customers. We monitor and record every post and comment on our social media channels to improve our performance.
    • BTN is not responsible for any information on our channel other than what we upload ourselves. Use of social media sites cannot be interpreted as our endorsement of the related sites or any information therein which is uploaded by other parties or fellow users.
    • BTN does not provide advice and recommendations regarding investments, taxes, or anything else of a professional nature through our social media sites. You should obtain advice from an independent financial advisor in making any related decisions.
    • Through every interaction you have with BTN via social media, your data may be stored on the relevant social media server which is outside BTN's control. Any information uploaded to social media sites may be accessed and read by the public. Therefore, social media sites are not forums for discussing customers' financial conditions and arrangements. BTN will never ask you to share personal data, account information or security codes via social media sites, and you are advised not to upload similar information on these sites
    • BTN regularly uploads information and monitors each of our social media accounts and accepts user suggestions or ideas uploaded via our social media channels. BTN always tries to be active in every conversation whenever possible, but does not guarantee that it can always read and respond to all messages that enter BTN's official channels on social media sites.
    • Every question and suggestion will be forwarded to the relevant party at BTN for consideration, but it is not guaranteed that it will always be followed up. You are advised to contact BTN customer service.
    • The official BTN channel can be accessed via the following link:
      1. X: @bankbtn (www.twitter.com/bankbtn)
      2. Facebook: Bank BTN (www.facebook.com/bankbtn)
      3. Instagram: @bankbtn (www.instagram.com/bankbtn/)
      4. Youtube: Bank BTN (www.youtube.com/@BankBTNOfficial)
    • If the official account follows other users on the same site, then this cannot be interpreted as endorsement in any form.

  • Force Majuere

    Users will release BTN from all claims, in the event that BTN is unable to carry out orders from Users either in whole or in part due to events or causes beyond BTN's control or ability, including but not limited to any interference with computer viruses or Trojan Horse systems or harmful components that may disrupt www.btn.co.id services, web browsers or BTN computer systems, Users, or Internet Service Providers, due to natural disasters, war, riots, conditions of equipment, systems or transmission that are not functioning, electricity disturbances, telecommunications disturbances, government policies, as well as other events or causes beyond BTN's control or capabilities.

  • Others

    • Users can contact Call BTN for any problems related to accessing www.btn.co.id services
    • BTN can change these terms and conditions at any time with prior notification to Users in written form on the www.btn.co.id screen or in the form of email or through other means.
    • Users are subject to the provisions and regulations applicable to BTN including any changes which will be notified in advance by BTN in any form and by any means.