Customer Complaints
Support Us to Be Better
Bank BTN is committed to serving and helping you through suggestions, criticism and complaints regarding our products/services.
Report Violations via the Complaint Service
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Nearest Branch Office
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WhatsApp
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BTN Call
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Official Social Media of Bank BTN
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Website BTN
Alur Pengaduan
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1
Penyampaian Aduan
Nasabah menyampaikan pengaduan melalui kanal yang disediakan oleh Bank BTN
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2
Verifikasi Data Nasabah
Bank BTN melakukan verifikasi data Nasabah sesuai dengan prosedur yang ditetapkan.
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3
Nasabah Mendapatkan Nomor Pengaduan
Bank BTN menerima dan mencatat serta memberikan nomor tiket pengaduan kepada Nasabah.
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4
Proses Tindak Lanjut Oleh Bank BTN
Bank BTN akan menindaklanjuti dan menyelesaikan pengaduan Nasabah sesuai waktu yang ditetapkan.
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5
Proses Pengaduan Selesai Ditangani
Jika Nasabah sepakat dengan hasil penyelesaian maka pengaduan dianggap selesai
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6
Nasabah Tidak Puas dan Melanjutkan LAPS SJK
Nasabah yang tidak sepakat dengan hasil penyelesaian maka dapat melanjutkan proses LAPS SJK
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Best service
Bank BTN as a Friend of the Indonesian Family always provides the best service and listens to customers' voices.
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Quality of Finish
Bank BTN consistently improves the quality of resolving customer complaints by conducting regular evaluations.
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Legal Compliance
Procedures for Service and Resolution of Customer Complaints are carried out Accurately, Efficiently, Effectively, with Budget Availability and Legal Compliance.
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Customer Protection
In accordance with the provisions of the Financial Services Authority (OJK): No. 6/POJK.07/2022 dated 18 Apr 2022, No. 18/POJK.07/2018 dated 10 Sep 2018, No. 17/SEOJK.07/2018 dated 6 Dec 2018
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FAQ