Stakeholder Engagement
The Company has a number of stakeholders in running the business Their presence influences the Company's efforts to realize the success of strategy implementation and achievement of goals. Meanwhile, stakeholders in this report have a position as entities or individuals who are affected by the company's activities, products, and services.
The involvement of key stakeholders in discussing critical issues faced by the Company is carried out after undergoing an identification process. This process is conducted through stakeholder mapping methodology. Through this approach, the Company can accurately categorize stakeholders who have significant connections with the company, including the forms of relationships established, topics to be addressed, and appropriate communication strategies. This step is aimed at achieving the targets set by the Company through effective communication efforts. Complete details regarding the stakeholder list are presented in the following table :
Eksternal Stakeholder Engagement
Stakeholders | Engagement Method | Frequency | Priority Topic | Company Respon |
---|---|---|---|---|
Shareholder | • Annual GMS • Performance Presentation • Extraordinary GMS |
• Once a Year • Quarterly • May be convened anytie |
Achievement of the Company’s targets, Economic Performance, Market Presence, Anti-Corruption, ESG Roadmap Development, and Decarbonization | • Organizing Annual and Extraordinary GMS (according to the Company’s needs) • • Providing information about the Company's performance on a regular basis • Implementation and monitoring of the Code of Conduct and GCG properly and regularly • The Company has developed an ESG strategic framework and initiatives in order to realize Become The ESG Champion |
Customer |
• Customer satisfaction survey • Communication media for customers |
• Twice a year • Once a month • Every time when needed • May accessed anytime • May accessed anytime |
Service and service quality for consumers, Product Portfolio, Customer Privacy | • The Company has a service roadmap to support the achievement of the Bank's vision of becoming the Best Mortgage Bank in Southeast Asia 2025. • Disclosure of ESG-based Sustainability performance in the Sustainability Report • The Company has customer data privacy regulations in accordance with regulatory provisions. |
Developer Partner |
• Property Awards • Capacity building |
• Every year • Every time when needed • Every time when needed |
• Home sales opportunity • Succes of one million houses program |
• As a form of awareness and engagement of the Company with the value chain that supports the housing sector • As a means of disseminating information to update developments on the latest regulations from the government and regulators. |
Work Partners / Suppliers | • Work contract • Investment partner • Seminars and workshop |
• When needed • When needed • When needed |
• Procurement Process • Business cooperation • Development of merchants company |
• Fair and responsible work partner selection process. • Educational facilities for developments in the latest regulations regarding the procurement of goods and/or services. • Socialization of Company policies related to the implementation of green procurement, employment and others. |
Government and Fincancial Service Authority |
• Reporting of GCG implementation of the Company’s Sharia Business Units
|
• Once a year
|
• Fulfillment of disclosure of related report and information implementation of the Company’s Sharia Business Units • • Fulfillment of disclosure and assessment of the implementation of GCG at the Company • Fulfillment of disclosure of GCG implementation at the Company • Facilities in disclosure of information on related reports of TJSL implementation at the Company • • Disclosure of information related to compliance with sharia principles in the operations of Bank BTN Syariah |
• The Company complies and submits to regulations issued by the Government and regulators. • Implementation of GCG principles in all Company activities. • The Company has made regular disclosures regarding the performance and implementation of TJSL to regulators and Sustainability Reports. |
Business Organization | Meetings and activities, be it national, regional, and international scale | When needed | Improvement of the Company’s governance | The Company has engaged with stakeholders from within and outside the country in an effort to realize its vision towards The Best Mortgage Bank in Southasie by 2025 |
Community organizations/ social organizations/NGO Lembaga Swadaya Masyarakat |
Strategic cooperation to carry out corporate responsibility programs, both in the social and environmental fields | When needed | Optimizing the Company’s TJSL program, Local Community, Indirect Economic Impact | The Company has built cooperation with stakeholders to implement the TJSL program. |
Media | Press Release dan Pers Konferansi | When needed | Provision of the Company’s related business information that needs to be known by the public | he Company regularly publishes the Company's latest business performance and developments. |
Internal Stakeholder Engagement
Stakeholder | Engagement Method | Frequency | Priority Topic | Company Respon |
---|---|---|---|---|
Emplyoees |
• Employee Engagement Survey • Smart Share
• Innovation Award |
• Once a year • Once a month • May accessed anytime
• Once a year |
• Employee satisfaction level • Related strategies and policies employment |
• The Company periodically carries out surveys to employees to gather constructive input for the Company. • Has published a bulletin which is a medium for information about the Company's activities and activities. • As a means for the Company to capture the latest innovations that can speed up business processes in all work units. |
Labor Union | Discussion on Collective Labor Agreement | Once a year | Harmonious work relations, as well as fulfillment of rights and obligations of employees | The Company regularly coordinates to create a healthy and conducive work environment and updates related to the latest regulations regarding employment. |